The popularity of Zoom during the pandemic has led to an increase in competition from major tech companies. Calendly, Slack, Google, and Microsoft are all competing for the same market share. To maintain its competitive edge, Zoom is rolling out new features that will enhance its customer service. These include AI-driven meeting summaries and automatic email responses, which could help Zoom differentiate itself from its competitors.
To encourage more users to shift their work activities to its platform, Zoom is now allowing access to its email and calendar services for all users. While this service was initially being tested last year, it is now available to all users, including those on free plans. The platform also offers end-to-end encryption for data security, as well as custom domains for paid users who wish to use Zoom as an alternative to Microsoft Exchange or Google Workspace.
Zoom has recently introduced the feature of video "Huddles," which allows small groups of up to 8 individuals to hold video conferences with ease. Participants can utilize features like screen sharing and chat options during the meeting. This facilitates smoother communication for remote teams or those working in different time zones, without delays due to connectivity issues. Additionally, the whiteboard feature enables brainstorming sessions, allowing participants to draw diagrams or flowcharts on a shared virtual board in real-time.
Another valuable feature offered by Zoom is its meeting scheduler, which simplifies the process of planning meetings with team members. Users can quickly schedule meetings within minutes or hours based on pre-marked availability slots, making the scheduling process much more efficient compared to manual methods where participants had to be contacted individually to agree on a suitable date and time.
In summary, Zoom has taken several steps recently to enhance its competitiveness against tech giants like Slack and Google. Users can enjoy premium services at lower prices, along with added benefits such as enhanced security measures to ensure data protection.
